Business identities
Request manufacturer and responsible-party information as separate fields so each value can be reviewed independently.
Supplier request guide
How to request product information from Shopify suppliers
A useful supplier request makes the product easy to identify, the requested information easy to understand, and the response easy for the merchant to review.
Start with clarity
Prepare the request before contacting the supplier
Supplier information is easier to use when it arrives against a known product and a specific question. A broad email asking for “all compliance documents” can create an unstructured reply that still needs to be separated, checked, and matched manually.
ComplyDock keeps the invited supplier, selected Shopify products, requested fields, uploaded files, and later merchant decisions in one request record. The supplier can respond through a private link without creating an account.
Before sending
Four details that reduce back-and-forth
Confirm the supplier contact
Use a current business contact who is authorised to answer for the selected products. Explain who is requesting the information and why.
Identify every product clearly
Include the product name and available SKU or barcode so the supplier can match the request to the correct catalogue item.
Ask precise questions
Choose only the fields and supporting files your team intends to review. Add a short merchant message when the supplier needs extra context.
Set a realistic response date
Give the supplier enough time to locate product records and make sure the secure link remains available through the planned response period.
Structure the questions
Separate product information from supporting evidence
The exact information needed depends on the product, destination, and merchant's own assessment. Keeping each answer separate makes later review and correction more precise.
Warnings and instructions
Ask for product-specific safety warnings and handling or care instructions instead of mixing them into an attachment-only response.
Supporting documents
On eligible plans, request named files when the workflow needs evidence such as a declaration, test report, manual, safety data sheet, or product-label image.
After the response
Review the submission instead of treating it as approved
Receipt is not approval. Compare each submitted answer and document with the existing product record, then accept, reject, or return supported items with feedback. Returned items can be corrected without reopening already accepted information.
ComplyDock organises supplier-provided information and merchant review decisions. It does not verify a supplier, authenticate a document, determine which requirements apply, or certify a product.