ComplyDock is a Shopify app for collecting, reviewing, and managing product compliance information from suppliers. Merchants can request structured answers and supporting documents, review each submission, and publish eligible approved information through a Shopify theme app block.
Shopify product compliance help
Product compliance and supplier request questions
Direct answers about ComplyDock, supplier information requests, GPSR-related product data, supporting documents, merchant review, and Shopify storefront publication.
No. ComplyDock is an information-management tool. It does not decide which laws apply, provide legal advice, certify products, or guarantee regulatory compliance. Merchants remain responsible for their requirements, review decisions, and published information.
ComplyDock is for Shopify merchants that need a controlled way to collect product information and documents from suppliers. It is designed for business use by teams that want supplier requests, review decisions, publication, and follow-up connected to Shopify products.
Yes. ComplyDock is an embedded Shopify product compliance and supplier compliance workflow. It synchronises product references, sends supplier information requests, records merchant review decisions, and can publish approved product safety information through a theme app block.
Yes. ComplyDock helps merchants collect and manage GPSR-related information such as manufacturer details, EU Responsible Person information, warnings, instructions, and supporting documents. It supports the information workflow but does not determine which GPSR requirements apply or certify compliance.
No. A supplier receives a private, expiring link scoped to the products and information included in that request. The link should only be shared with authorised colleagues.
A merchant can request manufacturer details, EU responsible-party details, safety warnings, handling and care instructions, and, on paid plans, supporting documents. Growth merchants can also request custom questions and document requirements through reusable compliance profiles.
The merchant chooses a supplier, assigned products, and requested information, then sends a private expiring link. The supplier responds through that link, and the submission enters the merchant review queue before anything can be approved or published.
Yes, on paid plans. Suppliers can upload requested PDFs, PNGs, and JPEGs for private merchant review, including declarations, test reports, manuals, and product-label images. Free-plan requests do not include supplier document uploads.
No. Supplier submissions remain private while they are reviewed. A merchant must approve information and separately publish an approved version before eligible information reaches the Shopify storefront.
A merchant can return fields or documents with feedback. ComplyDock issues a replacement secure link so the supplier can correct and resubmit the requested items. Already accepted fields remain locked during that correction round.
Uploaded files are restricted by size and supported file type, checked to confirm that their content matches the declared PDF, PNG, or JPEG format, and stored privately for merchant review. This validation is not antivirus scanning, so users should apply their normal security precautions before opening files. Rejected file content is deleted, while minimal non-sensitive audit metadata is retained so the review history remains accurate.
The link can no longer be used. The supplier should contact the requesting merchant, who can create a new request when further information is still needed.
Installed merchants can manage products, suppliers, requests, documents, approvals, publications, and data exports from the embedded ComplyDock app in Shopify Admin.
Free supports up to 10 products, 1 supplier, and 1 active request. Lite supports 50 products, 5 suppliers, and 3 active requests. Starter supports 250 products, 20 suppliers, and 50 active requests. Growth supports 2,000 products with no fixed supplier or active-request limit and includes custom compliance profiles. Supplier document uploads and merchant revisions are available on paid plans.
Upgrades are confirmed through Shopify. When a lower plan has smaller limits, ComplyDock asks the merchant to choose which products and suppliers remain active only when their current usage exceeds those limits. Historical records remain available for audit purposes, and the plan-and-usage page shows relevant billing-cycle information reported by Shopify.
Paid plans allow merchants to create a separate merchant revision after confirming that the replacement information came from an authorised source. The revision is recorded in the audit history, requires explicit approval and publication, and merchant-supplied storefront fields are identified separately from supplier-provided fields.
Growth merchants can create reusable information checklists with custom questions and document requirements, then assign them to selected products. Each request stores a snapshot of the profile, so later profile edits do not change earlier requests or submissions.
Yes. A merchant can publish individual approved fields without waiting for every requested field to be accepted. Returned or rejected information, unapproved submissions, and private supporting documents are not published through the storefront block.
ComplyDock highlights approved documents that are approaching or past their recorded expiry date through the dashboard, document vault, and merchant notifications. These reminders help organise follow-up work; they do not renew, validate, or certify a document.
Yes. ComplyDock records important request, supplier access, submission, merchant review, correction, revision, publication, export, and lifecycle activity. The history helps merchants understand what happened and when; it is not a legal certification or independent audit.
ComplyDock is not designed to collect Shopify customer or order data. Its Shopify access is focused on product and inventory references needed for the product compliance workflow, together with app installation and configuration information.
Merchants can archive suppliers and use the available privacy controls to erase supplier personal data. Product assignments are released, while minimal non-sensitive audit records may be retained where needed to preserve an accurate history. Shopify privacy and uninstall workflows govern store-level data handling.
Yes. Merchant pages and secure supplier forms are designed to adapt to smaller screens. For document-heavy reviews or large product catalogues, a larger screen may still be more convenient.
Visit the contact page after checking these answers. Describe what you expected, what happened, and include your permanent myshopify.com store domain or request reference when relevant. Never send passwords, API keys, secure supplier links, or sensitive documents by email.