Product and supplier context
Product names, SKUs, and available barcodes help the invited supplier identify the products covered by the request.
Supplier information collection
Collect product compliance information from your Shopify suppliers
Replace scattered email threads with product-scoped requests, structured supplier responses, and merchant-controlled review before approved information reaches Shopify.
A controlled handoff
Keep each supplier response connected to the right products
Product information often arrives through inboxes, spreadsheets, and attachments that are difficult to trace back to a particular product. ComplyDock keeps the request, supplier, selected products, requested information, and later merchant decisions together.
The workflow organises information supplied by merchants and their authorised contacts. It does not verify suppliers, certify products, or determine which legal requirements apply.
How the workflow operates
From a product-scoped request to a reviewable submission
Choose what is needed
Select a supplier, the products assigned to that supplier, and the information the merchant wants to collect.
Send a secure request
ComplyDock creates a private, request-specific link. The supplier can respond without creating a ComplyDock or Shopify account.
Review the response
Submitted answers and documents enter the merchant review workflow before any information can be approved or published.
Return corrections
A merchant can return individual items with feedback while already accepted information remains separated from the correction work.
Structured collection
Ask for product information without giving suppliers an account
Each request is limited to the products and information chosen by the merchant. Suppliers use the private link from the request email and can save progress before submitting their response.
Requested information
Merchants can request manufacturer details, responsible-party information, safety warnings, instructions, and other supported fields relevant to their workflow. Learn how those categories fit into a broader Shopify GPSR information workflow.
Supporting documents
Eligible paid plans can request private PDF, PNG, or JPEG uploads for merchant review. Free-plan supplier requests do not include document uploads.
Controlled access
Secure links are request-specific, expire, and can be revoked. Suppliers should share them only with authorised colleagues.
Merchant review
Decide field by field before anything is published
A supplier submission does not publish itself. The merchant can accept, reject, or return supported fields and documents, add feedback where corrections are needed, and keep those decisions in the request history.